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Frequently Asked Questions:



What precautions are taken for Covid-19?
We have limited groups to only be friends/family so you’re not paired with other parties. There is a hand sanitizing station in entrance foyer area. We also clean between groups of any items frequently touched similar to how restaurants disinfect menus. All guests must have face masks upon entry, we do not supply masks to guests so please be prepared. If you wish to wear rubber gloves for any reason, feel free, but again we do not supply. All of our staff wears face masks as well for customer safety and courtesy. Thank you all for understanding and taking part in prevention.

How long has the Cayo Halloween event been active?
Cayo is now 18 years in running.

Do you have an age limit?
We do not recommend children/minors to enter due to content and situations inside. It is parental discretion to allow their children to enter. All minors must be accompanied by an adult.

Do you accept credit cards?
We do not at this time, cash only. Although, there is an ATM Machine on site.

What’s the difference between the events?
Cayo is based along an industrial horror, post-apocalyptic theme. All attractions are centered around a character named “Surgeoen”. Each attraction is a representation of his underworld. There are no Jason’s, Freddy’s, or Michael Myers, within these halls. All content is original themed, and designed to invoke fear and intrigue. Cayo designed for those who are not easily scared, the imagery and set designs inspire thought for those who look deeper within what they experience.

Is this scary?
There are cells, pigs, undead life, gas chambers, secret military offices, abandoned surgery rooms, caverns, animal experimentations, quarantine facility, and angels to name some of the lighter things within. It’s all personal perception what you find scary or entertaining.

How long does it take?
The attraction lasts around 15-20 minutes inside.

Will actors touch you?
No, but there may be situations actors bump into you. Please understand it is unintentional.

Do you have security?
Yes, security will be provided by City Police Department on site and on site staff.

What happens if I want to show off and punch an actor in front of my friends?
Punching/shoving actors is assault, that’s why the police are on site to ensure safety. We will fully prosecute anyone jeopardizing the safety of our staff. We encourage everyone to help each other in maintaining an entertaining time and keep your friends in check.

Is the Rome Cayo building actually haunted?
Underneath the premises is an abandoned fallout bunker. We hide from other living things below the surface, but shadows follow us in the tunnels to reveal thoughts we had abandoned.

Can I come drunk off my ***?
No. You will not be allowed into the attractions. You are a liability to yourself and others. It also may seem fun to come through loaded, but you will also miss most of what is intended to be experienced.

Do you offer Group discounts?
Yes, please email for info. Group rates start at 25 minimum attendees for organizations.

Is it wheelchair accessible?
Please notify us ahead of time so we can properly provide an escort alongside your personal escort. If you forget to tell us ahead of time, please mention to ticket booth when purchasing tickets.

Have you ever fought in a nuclear war?
Not yet.

Do you sell shirts?
Yes, shirts are available at a very low price and on display at ticket counter. You may also purchase shirts on this website under MERCHANDISE.

Do you offer other discounts?
Yes. Bring in a can of animal food (not human), we will give you a dollar off admission. We also offer a military discount for all active duty soldiers. On Fridays only, bring in your Utica Hockey game ticket during the night of games to receive discount to Cayo.

Do you offer refunds?
No, ticket sales are final.

Is there a Heaven or Hell?
In certain moment’s we explore regions of the earth only to find the areas in between.

Can I carry my belongings through?
We ask to please leave all handbags/backpacks locked in your vehicle.

How do I be an actor?
There is a LIFE SUPPORT/HELP WANTED menu on the website that details more information. Dedicated people only.

I want to sponsor Cayo, how do I go about doing so?
Please email us. Thank you for your interest!